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STUDIO INFORMATION

COVID-19: WHAT WE'RE DOING

We are excited to announce that Industry Dance Co. will be reopening for in-person classes Tuesday, February 16th. These past few months have been a challenge, and it’s because of the commitment you have provided us with that we are able to keep our staff onboard and doors opening. With this being said, the health and safety of our clients, staff and community is our number one priority and we are 100% dedicated to protecting each and every individual that walks through our doors. We assure you that Industry Dance Co. has been, and will continue to take all necessary precautions to help prevent the spread of COVID-19 within our facility and community. 

 

Upon the reopening of Industry Dance Co. on Tuesday, February 16th, all frozen packages will be reactivated and available for use. Should you choose to use your package for online classes, please contact the studio for further details. While we are ecstatic to welcome back our hustler community, things will be looking a little different in studio. Starting on Tuesday, February 16th the following safety measures and protocols will be in place. 

 

Enhanced Safety Measures + Protocols: 

  • Masks required upon entry and while visiting/taking class at Industry Dance Co.

  • Temperature checks upon entry 

  • Completion of screening questionairre + contact tracing form *MUST BE COMPLETED PRIOR TO VISIT*

  • Touchless guest check-in

  • Plexi glass installed at our front desk 

  • Required PPE worn by all staff  

  • 3 metre floor spacing for socially distanced dancing in studio

  • Operating at limited capacity (max of 10 individuals/class)

  • Temporarily suspending ALL walk-in clients

  • Drop-in classes are available by reservation only

  • Live stream options now available for all in-person classes

  • Enhanced cleaning procedures before and after each class

  • Shortened classes to 45 minutes to allow cleaning and disinfecting between every class

  • Hand sanitization stations available throughout the studio + disinfectant wipes

  • Masks available for purchase

  • No shared equipment 

To further protect our clients, staff and community, all individuals entering our facility MUST fully complete our Daily COVID-19 Questionnaire/Contact Tracing Form prior to their arrival at our facility. The form must be completed on the day of your scheduled class, booking and/or appointment at Industry Dance Co. Failure to complete this form/questionnaire will result in denied entry and potential loss of class. Prior to your scheduled class, clients will receive an email reminder with a link to our questionnaire/form. Should you have trouble finding this link we invite you to visit our Policies & Forms page and/or scan the QR code on our door with your phone. 

 

In the event of a potential lockdown, ALL pre-registered classes will resume as per usual online via live stream. Should this occur, we will provide further information via email. As a reminder, all pre-registered classes including ANY of our children's dance classes, fitness programs and/or dance programs (including IndustryMOVERS) are final sale and will continue to run online in the event of a lockdown. Refunds and/or account credits will only be issued in the event of class/program cancellation. 

 

Again, we thank you for your understanding, patience and continued support as we adjust to this continuously changing and evolving pandemic. We thank you for making navigation into our “new normal” so seamless and for being so understanding with this challenging year we’ve faced. Your continued loyalty and business means the absolute world to us and we cannot thank you all enough. We are so excited to get started back in studio and cannot wait to reunite with all under one roof again very soon. We look forward to seeing you in studio and can’t wait to jam out with you all again. 

 

 

COVID-19 REFUND POLICY

In the event of a government mandated shutdown/lockdown and Industry Dance Co. is forced to close, ALL courses, classes and/or programs will resume virtually online via Mindbody Live. NO refunds/account credits will be issued under any circumstance. Due to the uncertainty of COVID-19 and the constant change of restrictions, our classes have been set up for both in-studio and virtual learning. Should Industry Dance Co. have to temporarily close, all enrolled/pre-booked sessions including, but not limited to, children’s dance classes, special needs dance programs and fitness programs will be moved to our virtual class and will resume as scheduled via live stream. 

 

Due to the COVID-19 restrictions, spots for in person classes are extremely limited. Industry Dance Co. offers all in person classes on a first come, first served basis, capping off all classes to a select number of clients and closing registrations once spots have been filled. Due to the capacity limits and the shutdown of the registration, once an individual is registered for an in person class, clients are unable to drop out with a refund.

 

Should individuals have a private booking scheduled, (private lesson, studio rental, private group, bubble session, etc.) and Industry Dance Co. is forced to close, an Industry Dance Co. team member will be in touch with your next steps. Depending on current restrictions, certain bookings can continue as scheduled. With this being said, bookings will have to be approved by the local health unit before proceeding. In the event Industry Dance Co. is unable to host your private booking due to COVID-19 restrictions and/or temporary closure, an account credit will be issued on the individual’s account for future use. 

 

Should Industry Dance Co. have to temporarily close due to government mandated order, all packages and/or memberships will be temporarily frozen. All packages and/or memberships will be reactivated and available for use again upon Industry Dance Co.’s reopening day. Packages and/or memberships will NOT be extended for any circumstances. Should individuals choose to use their packages and/or memberships for virtual classes, we kindly ask that you contact Industry Dance Co.